Reference

How We Handle Your Account and Data

We built 111 bd around transparent account handling and straightforward wallet verification. This page explains how we manage your data, how bKash, Nagad and Rocket transactions are processed, and what rights you hold over your account information.

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111 bd How We Handle Your Account and Data
CONTACT CHANNELS

How to Reach Us About Legal or Data Queries

If you have questions about this legal notice, need to request your account data, want to correct information we hold, or wish to close your account, our support team handles those requests through three direct channels. Response times vary by channel — live chat typically replies within minutes during business hours, email within one business day.

Team online

Live chat

Open the chat widget in the bottom corner of any page and ask about data requests, account closure or policy questions. Our team handles legal queries alongside general support questions.

Email support

Send your data request or legal question to the support email shown in your account settings. Include your registered mobile number so we can verify your identity before releasing any account information.

Account settings

Log in and navigate to account settings to review the data we hold, update your contact details, or submit a formal account closure request. Changes take effect within one business day.

DATA HANDLING

How We Protect and Process Your Information

We handle your account data, transaction logs and wallet verification records with straightforward security practices. This section explains what data we collect, how long we keep it, how you can access or change it, and what cookies do on the site.

Data we collect

We store your mobile number, email, transaction history and wallet verification status to operate your account. We do not store your bKash, Nagad or Rocket PIN — those credentials stay with your wallet provider.

Retention period

We keep your account data while your account is active and for a reasonable period afterward to resolve disputes or answer support queries. Request deletion by contacting support through the channels above.

Access and correction

Log in to account settings to review the data we hold. Contact support via live chat or email to request a full data export or to correct any inaccuracies in your profile or transaction records.

Cookies and tracking

We use cookies to maintain your session, remember your language preference and analyze site performance. Manage cookie settings through your browser — disabling them may affect login state and site functionality.

Legal and Data Questions

Access depends on your local law and eligible regions. We do not serve areas where online gaming services are prohibited. When you open an account, you confirm that you are legally allowed to use our platform.

We store your mobile number, email, transaction history and wallet verification status. We do not store your bKash, Nagad or Rocket PIN — those stay with your wallet provider. Log in to account settings to review what we hold.

Contact support via live chat or email and ask for a data export. Include your registered mobile number so we can verify your identity. We send the export within one business day as a downloadable file.

Yes. Go to account settings and submit a closure request, or contact support directly. We process the request within one business day. Some transaction records may be retained for a short period to handle outstanding disputes.

We keep transaction logs while your account is active and for a reasonable period afterward. This allows us to resolve payment disputes and answer support queries. Request deletion by contacting support after your account is closed.

We use cookies to maintain your login session, remember your language preference and analyze site performance. You can manage cookie settings through your browser — disabling them may log you out and reset your preferences each visit.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.