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Terms That Govern Your 111 bd Account

These terms set out what you agree to when you open and use your 111 bd account — covering deposits through bKash, Nagad, and Rocket, how your wallet balance is handled, and what we both expect from each other.

bKash · Nagad · Rocket deposits coveredAccount wallet rules applyEligibility depends on local lawLive casino and slots
111 bd Terms That Govern Your 111 bd Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity

Your account security and the integrity of your transaction history sit at the centre of how we operate. Every bKash, Nagad, and Rocket deposit is logged with a timestamp and matched to your registered mobile number — that record is what we use if there is ever a discrepancy to resolve. We do not store your wallet PINs or OTPs; those stay on your device and with your payment provider. If you want to know what data we hold on your account, you can request a summary through our support team.

Transaction Records

Every deposit and withdrawal tied to your account — whether via bKash, Nagad, or Rocket — is logged and available for review if you raise a query with our support team.

Login Security

Your account is protected by OTP verification on login. We will never ask for your OTP by message or call — if someone does, treat it as a phishing attempt and contact us immediately.

Data Retention

We keep account and transaction data for as long as your account is active and for a period after closure, in line with standard record-keeping practice. You can ask what we hold at any time.

Change Requests

To update your registered mobile number, request a data summary, or raise a formal concern about how these terms have been applied, contact us via live chat or email with your account details.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If you have a question about what these terms mean for your account — or you want to raise a concern about how a rule has been applied — our support team handles terms and account queries directly. You can reach us through live chat, email, or by messaging us on our official social channel. Response times vary by channel, so use live chat for anything time-sensitive.

Live Chat Open the chat widget from any page on 111 bd. For account-related terms queries, have your registered mobile number ready so the agent can pull up your record quickly.
Email Support Send your terms or account query to our support address. Include your account mobile number and a brief description so we can route it to the right team without back-and-forth.
Social Channel Message us through our official social page for general terms questions. For anything involving your account wallet or transaction history, live chat or email gives a faster, more secure path.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, deposits, and eligibility. If your question is not here, reach out through live chat.

Access depends on your local law and eligible region. If you are in a region where the platform is available, these terms apply to your account in full from the moment you register.

If we suspend your account pending a review, your wallet balance is held and not forfeited. Once the review is complete, we will contact you about next steps via your registered mobile number.

We post updates to these terms on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page if you want to see the current version.

You are responsible for all activity on your account. We recommend keeping your OTP private and not sharing your login details. If you suspect unauthorised access, contact our support team immediately.

Send a data request through our email support channel with your registered mobile number. Our team will confirm what records we hold and how you can access or correct them.

Withdrawals via Rocket are subject to verification against your registered account details. If the mobile number on your Rocket account does not match your 111 bd account, the withdrawal will be held for manual review.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.